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MARPOL SECURITY

KEY HOLDING

Entrusting a member of staff with access to your building out of hours can pose unnecessary risks and liability. Marpol Security’s professional key holding service ensures your premises are accessed only by trained, SIA-licensed personnel in the event of an emergency, alarm activation, or routine access requirement. Available 24/7 across the UK, we act swiftly and securely—giving you peace of mind that your site is protected, even when you’re not there.

KEY HOLDING SERVICE

Many businesses still rely on employees to hold keys and respond to alarms or incidents outside working hours. This can expose staff to difficult or even dangerous situations they are not trained to handle. Transferring this responsibility to Marpol Security ensures a professional response to all out-of-hours events. Our officers attend on your behalf, manage access, liaise with emergency services if required, and secure your premises before leaving.

TRIGGERED ALARMS

When your alarm system is activated outside working hours, our 24/7 control room is notified, and a trained Marpol Security key holding officer is dispatched to the scene. They attend promptly, assess the situation, and grant access to police, fire services, or authorised personnel if necessary. Once the issue is resolved, they secure the building, reset the alarm if appropriate, and provide a detailed incident report.

ALARM RESPONSE

EMERGENCY CALL-OUTS

In the event of an emergency—whether due to criminal activity, fire, flood, or other incident—our key holding officer acts as the authorised on-site representative. They work alongside the emergency services to support investigation or damage control and ensure the premises are fully secured once the response is concluded.

DETAILED REPORTING

A full report is compiled after every call-out—regardless of whether a genuine incident occurred. In the event of a false alarm, you will still receive a detailed record for transparency and insurance purposes. Each report outlines the actions taken, observations made, and any security concerns identified. Shared via a client-approved protocol, these reports can support compliance and help inform future improvements to your site security.

RELATED SERVICES

Locking & Unlocking

Locking & Unlocking

Commercial properties are most at risk when staff open or close the building last thing at night. With this service, there is a trained security professional on hand every time to ensure your safety.

Void Properties

Vacant and void properties are easy targets for thieves and vandals. Our vacant property inspection service ensures all your empty buildings remain safe and secure.

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Alarm Response

If a security alarm is triggered outside office hours, we can have one of our mobile patrols there in minutes. They will reset the alarm, perform a security check, and complete a full report.

  • "As a quality vehicle supplier it is reassuring to know our showrooms are protected by a proactive and professional company as Marpol Security. They are a vigilant and responsive team who have visible presence around our site which gives us the peace of mind that we are protected. It is a credit to Marpol Security that their guards are courteous and assist potential customers whilst they are attending our premises."

    Jim Schofield , Renault

  • "I have been with Marpol Security since 2012, and in that time I have always found them to be a responsible security company. They have always acted in a professional manner, been totally honest, completely diligent and reliable whilst also being willing to accept responsibility for any additional task at very short notice. I have no hesitation in recommending Marpol Security to any potential future clients."

    Ian Hopkins, Bellway Home North West

  • "We have had a long standing and productive relationship with Marpol. They have always responded to our needs across our various sites and garden centres. This relationship gives our staff the confidence and peace of mind that they are protected in any situation that may arise, and they can call for assistance at any time and it will be provided.

    Richard Liversage, Parker Bulbs

  • "As a shopping destination it is imperative to find the correct balance from our Security provider, We believe this has been achieved with Marpol Security. The Service given by Marpol is second to none, Responsive, Reliable and Professional. Working alongside our own security team, Marpol Scurity complete the protection we seek for Shoppers and Workers alike. They are an important part of our team.

    Les Rylance, Salford Precinct

  • "I would like to mention Graham the security guard who has worked throughout our time here. He went above and beyond. He was conscientious, thoughtful and really became part of the team. His attentiveness and can do attitude made a difference."

    The Events Team, TFGM

  • "I cannot thank Marpol enough for all their efforts and assistance in pulling together such a comprehensive security assessment report on my premises. What an excellent and professional service"

    Sophie Fleming, Sophia Fleming Consulting

CASE STUDIES

Keep up to date with the latest Case Studies from Marpol Security.

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Related News

Keep up to date with the latest news from Marpol Security and the security industry.

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GET IN TOUCH

IF YOUR COMPANY IS BASED IN THE UK, AND REQUIRES THE VERY BEST IN ALARM RESPONSE SERVICES, BE SURE TO CONTACT THE NATION’S FOREMOST EXPERTS. call Marpol Security today on 08085 627 765 or send an email to info@marpol.be-bold.co.uk

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